Frequently Asked Questions

What is the REGISTRACK System?

REGISTRACK is a web-based system designed for managing freshmen enrollment requirements at Davao del Sur State College. It allows students to submit and track their required documents online, while administrators can manage, verify, and process these submissions, as well as handle document requests efficiently.

Who can use the REGISTRACK System?

The system is designed for:

  • System administrators
  • Administrative staff
  • Registrar staff
What are the system requirements?

To use REGISTRACK, you'll need:

  • A modern web browser (Chrome, Firefox, Edge, or Safari)
  • Internet connection
  • For document uploads: PDF, PNG files or JPG, (max 5MB per file)

How do I manage admin accounts?
  1. Navigate to the Admin Management section
  2. Click on "Add New Admin" to create accounts
  3. Use the search and filter options to find specific users
  4. Click on a user to edit their details or reset their password
  5. Use the action buttons to enable/disable accounts as needed
What kind of analytics can I generate as Super Admin?

As a Super Admin, you can generate descriptive data analytics to monitor system activity, such as:

  • Document type distribution
  • Requests distribution
What kind of reports or lists can I generate?

The system allows the Super Admin to produce detailed lists and reports, including:

  • List of students with incomplete submissions by program and institution
  • List of students with pending requests
  • Export PDF reports of approved submissions

How do I verify student submissions?
  1. Log in to the Admin - Submissions portal
  2. View the list of pending submissions
  3. Click on a submission to review the document
  4. Select Approve, Reject, or Invalid documents
  5. Add remarks if needed
  6. Click "Submit/Save"
What should I do if a document is unclear or incomplete?

If a document is unclear or incomplete:

  1. Select "Invalid Documents"
  2. Provide clear remarks/instructions in the comments section about what needs to be corrected or resubmitted
  3. Click "Submit/Save" — the status and remarks will automatically appear in the student's dashboard for them to review and take action

How do I process document requests?
  1. Log in to the Admin - Requests portal
  2. View the list of pending requests
  3. Click on a request to view details
  4. Update the status (Approved, or Rejected)
  5. Click "Update/Save"
How do I notify students when their documents are ready?

When a request is approved, the administrator can notify students of the release date and pickup details. Notifications are sent automatically through Email, and SMS.

I can't log in. What should I do?

If you're having trouble logging in:

  1. Double-check your username and password for typos
  2. Make sure Caps Lock is off
  3. Click on "Forgot Password" to reset your password
  4. If the problem persists, contact support
The page isn't loading properly. What can I do?

If pages aren't loading correctly:

  1. Clear your browser cache and cookies
  2. Try using a different web browser
  3. Check if JavaScript is enabled in your browser
  4. Contact support if the issue continues

Still have questions?

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